Frequently Asked Questions
How Is SpeakTexas different from an in-person ESL class?
With an English As A Second Language (ESL) class, you are in a group setting with a teacher following a curriculum. With SpeakTexan, we take your English fluency goals to the next level with casual conversations in real-world settings. Each interaction is tailored to meet your needs and interests where they are right now (and not having to wait until they are covered later in a syllabus).
Can my kids participate?
Yes! That’s another thing that sets us apart from an ESL class: we are not age-restricted or level-restricted. We have both individual and family rates.
How do I schedule conversation practice sessions?
Please contact Jennifer or Tien directly by email to schedule language practice sessions, make changes to plans and ask specific questions.
One-on-one SpeakTexan English practice sessions are typically 1–2 hours long, depending on the scheduled activity and any travel time required. Special arrangements can be made in advance for group practice sessions, topic-specific conversation workshops, etc.
Please arrive on time and let your coach know if you are running late. If you are more than 15 minutes late without notifying us, the session will count as a no-show, and the full session fee applies.
How do I pay for my language practice sessions?
Jennifer and Tien each handle their own billing and payment collection, so will communicate with you directly about their hourly rates and payment procedure as part of the scheduling process.
Payment is generally expected before a session takes place. If your session extends longer than the original time planned, you will be billed for the extra time as appropriate.
What Is Your Cancellation/Rescheduling Policy?
We try to offer as much flexibility as possible, so we simply ask for 24 hour notice if you want to cancel a session. If you would like to reschedule a session, we will do our best to find a time that works for everyone
If you wish to receive a refund after cancelling a session (at least 24 hours beforehand), please send an email requesting one directly to Tien or Jennifer.
What else should I know?
Please let us know as soon as possible if you need to change, reschedule or cancel a session.
While we encourage warm conversations, open-mindedness and good humor in all our sessions, we expect everyone to show respect and kindness.
Honor everyone’s time and energy by following the policies and procedures described above–if you have questions, just ask!
Ready to take your English to the next level?
Schedule a free consultation with Tien or Jennifer. We can't wait to chat with you!